To everyone who experienced hotel issues last year, please accept once again our apologies for your frustration regarding last year's prepay and the hotel's cancellation policies.  We were as upset over this as you were and worked very hard to make all of you whole before and after the event had concluded. 

The problem, as stated, in our literature last year, was that in order to secure a sufficient number of hotel rooms for all the teams in the tournament, we were required to adhere to the hotel policies with respect to Advance Purchase.   This meant the rooms had to be pre- paid and we were bound with a No Refund cancellation policy.  Please note that this was the policy of the hotels and, in order to make sure we had enough rooms secured for all our teams, we were obligated to abide by their conditions.

Please note that we have aggressively worked with all our Hotel Contacts to go back to the original way we handled our hotel rooms.   And, so in the future we will NOT be prepaying any hotel rooms 30 days in advance and all hotels will follow their own individual cancellation policies which they advertise for any paying customer (typically 24-48 hours). 

Our tournament hotel staff will continue to provide you with our hotel forms and gather your credit card information but will merely pass it on to the hotel, and therefore all questions regarding payments and fees charged must be addressed to the hotel directly.

Please feel free to contact us with any additional questions or concern. Again, please accept our apologies for any confusion or dissatisfaction you may have experienced last year.  With your feedback, we can make the necessary improvements to better serve you and all of our tournament teams in the future.

Kevin Mann
630-521-1111 (o)
312-543-5118 (c)
kmhinc@aol.com